Caution - Suspicious Websites!

At Collabria, the security of our cardholders' information is of utmost importance, and we are committed to keeping you informed about potential risks.

Recently, we have identified several websites replicating Collabria secure sites. The most recent false websites can be identified by the ending in their domain, which ends with “.life” rather than “.ca” or “.com”, such as “collabriacreditcards.life”. These websites appear to be phishing sites designed to
capture user information.

As your trusted credit card provider, we want to assure you that our security team is actively working to address this risk and mitigate any potential harm to our cardholders. This email is to provide you with as much information as possible to safeguard your information.

• Only access the official websites and applications when managing your credit card accounts or submitting a card application and avoid clicking on links from unknown sources, including search engine results. The following are the only official Collabria websites and applications:

  • www.collabriafinancial.ca

  • https://www.collabriacreditcards.ca

  • https://www.cardwiseonline.ca

  • https://www.mycardinfo.com

• Always exercise caution when providing your personal information or credit card details online.

• Regularly review your credit card transactions for any suspicious activity and promptly report any unauthorized transactions to Collabria’s Cardholder Services. The telephonenumber is readily available on the back of your physical card.

• As good practice, access platform links from trusted sources. For example, your credit union may have a trusted link to platforms designed to digitally access your credit card account. Once you have accessed the trusted location, add it to your bookmarks.

• The CardWise digital account management platform is also available to you as a mobile application, accessible from your mobile device. CardWise Mobile can be downloaded from your phone’s app store. As manner of design, mobile applications have many built-insecurity features, such as biometric login, and are not easily replicated.

• When accessing a website, please proceed with caution if you’re asked to download an application. Collabria will not ask you to download any applications to your desktop computer directly from a website.

• We appreciate your cooperation and support in maintaining the security of your information. Rest assured that we are fully committed to protecting you and your credit union from any potential threats.

Thank you for your attention to this matter.

Sincerely,
Collabria Financial Services